JOB DESCRIPTION / APPLICATION

Who is Saffire?

Saffire specializes in providing events, venues and destinations with a simple solution for websites and ticketing. We are looking for energetic tech savvy people to assist in supporting our ticketing solution onsite at fairs and festivals around the US. Learn more at saffire.com.

Onsite Support Job Description

Thank you for your interest in working with us at Saffire! Please take a few minutes to review the job description for Onsite Support below before submitting your application at the bottom of this page.

This position will handle the onsite load-ins, load-outs, and operation of gear during a project. The Onsite Support Tech is expected to see to completion varying sizes of projects across the country, where equipment and personnel will be required to support the client and/or event. Duties range across technical and professional functions and may include skilled and semi-skilled tasks. This is a contract position as part of our Operations team that reports directly to the Operations Manager. The position is a traveling position to and from onsite event locations.

Overview:

General idea of hours: 8-12 hours a day
Travel, lodging, and accommodations provided
Daily meal reimbursement
Rate: Starting at $250 a day

You would be provided with training prior to the event and have a direct line of contact with the Saffire support team.

Responsibilities:

Displaying professionalism and kindness towards all staff, vendors, and patrons.
Support the success of Saffire staff and clients in the deployment of Saffire or Blastpass product at events
Unpack/pack, configure, and deploy Saffire or Blastpass equipment as needed
Troubleshooting and supporting Saffire or Blastpass equipment
Provide training and customer service to managers, vendors, and event staff as needed
Communicate issues to the onsite team members
Assist staff with issues or direct them through their points of escalation
Perform duties in a safe and respectful manner

Qualifications

Positive, can-do attitude
Good with technology, quick learner, problem solver
1-2 years experience with live events and traveling
1-2 years experiences with ticketing software and equipment setup
Experience working with Windows OS
Confident troubleshooting software and hardware issues
Work independently, exercising good judgment and initiative
Ability to work as a team player with Saffire team members and event staff

Flexible Schedule
Live near a major airport (under 1 hr drive)
Ability to work flexible and long hours
Ability to work in a fast pace environment
Ability to clearly and effectively communicate
Ability to follow instructions and troubleshooting steps
Ability to perform frequent physical work such as walking long distances, climbing stairs, lifting heavy objects up to 50 pounds, moving, and bending
Ability to be on your feet for long periods of time

Job Application

Thank you for your interest in working as an independent contractor on Saffire's Onsite Support Team. Saffire has events throughout the year that need support with Saffire ticketing and/or Blastpass.

Events that require onsite support are an average of 5 days long. Please indicate your availability below if there are specific times of the year that you can work for 5 consecutive days. If your availability does not allow for 5 consecutive days on a consistent bases, you may not receive any events requests.

If your availability (and application) are a good fit for our client's events, you will receive an event request from a Saffire team member. If you are being referred by a Saffire employee or client please indicate that in additional information.

First Name

Last Name

Email Address

Phone Number

What is your home city and state

When are you available to start?

List the start and end dates of your availability

Schools schedules, work schedules. etc.

Briefly describe your event/ticketing experience

If referred by an employee or contractor please list them here

Please upload your resume here

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